Policy revisions

What changed in our policies

Every substantive update to our Terms & Conditions and Privacy Policy is logged here. The latest revision is always applied to bookings placed on or after the effective date shown below.

Read current Terms Read current Privacy Policy

Terms & Privacy
Effective 17 February 2026
Refreshed both documents to reflect the launch of Contract / MTA lanes, multi-drop invoicing rules and the new customer self-service portal.
- Added Section 3 (Services and eligibility) covering FTL, PTL and multi-drop bookings.
- Clarified MTA precedence — signed Master Transportation Agreements override these Terms where they conflict.
- Introduced authenticated customer portal access; removed phone-based public tracking lookup.
- Detailed the categories of data captured through the tracking widget (GPS, ETA, driver-masked call metadata).
- Set a 15-day window for invoice disputes and a 30-day retention window for chatbot transcripts.
Terms
Effective 5 January 2026
Initial publication of Versara Logistics Terms & Conditions with pan-India road-freight coverage.
- Defined the Company, Customer, Consignment and Site terms used across the document.
- Published cancellation, refund and force-majeure policies for standard bookings.
- Set jurisdiction to the courts of Pune, Maharashtra for all disputes.
Privacy
Effective 5 January 2026
Initial Privacy Policy publication aligning Versara's data handling with the Digital Personal Data Protection Act, 2023.
- Enumerated the personal data collected across bookings, tracking and support chats.
- Documented data-retention windows and how customers can request deletion.
- Named the Grievance Officer and their published response window.

Have a question about a specific change? Write to legal@versaralogistics.com.